Terms of Use

General Provisions

The General Terms of Use of 2TM d.o.o. are drawn up in accordance with the Consumer Protection Act (ZVPot-1), the Personal Data Protection Act (ZVOP-2) and the Electronic Communications Act (ZEKom-2).

These Terms of Use govern your access to the 2TM d.o.o website and the use of all services provided on it. By submitting the inquiry form and expressly confirming your agreement to the Terms of Use, you confirm that you have read, understood and agree to them.

Acceptable Use

You agree to use the Site in accordance with applicable law, without violating the rights of third parties or causing damage to the Site.

The following is prohibited:

• distribution of malware and spam;
• attempts to gain unauthorized access to other users’ accounts;
• use of the Site’s content for commercial purposes without the Company’s consent.

Intellectual Property

All materials on the website, including texts, graphics, logos, are the property of 2TM d.o.o. and are protected by copyright law. You may use the materials for personal, non-commercial use only.

Consumer Protection Policy

The company 2TM d.o.o. respects the principles of consumer protection in accordance with Slovenian legislation and provides users with all necessary information about its services. We strive to ensure that the services provided meet the description and your expectations.

Payment Terms

Payment

Payment for services is made via a pro forma invoice or invoice that is created by our salesperson after confirming your order. Payment for services directly on the website is not possible. You will receive an invoice with the final price of the service by e-mail, and payment is made in accordance with the information and conditions stated on the invoice.

Information on the withdrawal conditions of the product “Online Slovenian language courses”

Please note that the services (“online Slovenian language courses”) are non-refundable after the start of the course. After payment, the customer receives full access to the course and educational materials, which cover the entire intended learning process. Online language courses (distance learning) are a specific leisure service, which the company 2TM d.o.o. undertakes to fulfill on a specific date or within a specific deadline. Therefore, in accordance with point 12 of Article 135 of the ZVPot-1, the user does not have the right to withdraw from the contract in such a way as to be able to request a refund of the amount paid.

We recommend that you carefully read the description of the services before confirming the order and ask all questions. In case of additional questions, please contact the seller.

Complaints handling and dispute resolution

The interpretation of the terms and conditions of sale or contracts concluded between 2TM d.o.o. and the customer shall be governed exclusively by the law of the Republic of Slovenia. The contracting parties undertake to resolve all disputes amicably, and in the event that all out-of-court means of reaching an agreement have been exhausted, the District Court in Ljubljana shall have jurisdiction to resolve the consumer dispute. In accordance with the legal regulations, 2TM d.o.o. does not recognize any out-of-court resolution provider competent to resolve a consumer dispute that a consumer could initiate in accordance with the Out-of-Court Resolution of Consumer Disputes Act.

2TM complies with applicable consumer protection legislation and ensures efficient and confidential handling of complaints. 2TM d.o.o. accepts complaints to the e-mail address: lj@2tm.si.

Guarantee of conformity of the service

A user who is a consumer may exercise his rights under the guarantee of conformity of the service, if the conditions set out in ZVPot-1 are met. In the event of irregularities in the service provided, the user who has notified us of this may:

• request the free elimination of the irregularity in the service provided;
• request the re-performance of the service;
• request a refund of part of the purchase price in proportion to the irregularities in the service provided or withdraw from the contract and request a refund of the amount paid.

If the existence of irregularities in the service provided is not disputed, we will comply with the user’s request as soon as possible, but no later than within eight days. If the existence of irregularities is disputed, we will respond to the user in writing to the request within eight days of its receipt. The deadlines set for the company’s liability for non-conformity of goods shall also apply mutatis mutandis to non-conformity of the service, unless a different deadline is set by a special law or contractual provisions.

Links to third-party resources

The website may contain links to third-party websites. 2TM d.o.o. is not responsible for the content or policy of such resources, and access to them is at your own risk.

Changes to the Terms of Use

2TM d.o.o. reserves the right to change these terms. The updated terms will be published on this page and are valid from the date of publication. The changed terms apply to existing legal relationships only if the service user expressly declares that he is familiar with the new terms and agrees to their use.

Contact information

If you have any questions about these terms or want to ask a question about our services, please contact us at: lj@2tm.si or by phone +386 59 043 716.

Documents

Information form regarding the consumer’s right to withdraw from the contract

INFORMATION FORM REGARDING THE CONSUMER’S

RIGHT TO WITHDRAW FROM THE CONTRACT

Right to withdraw from the contract

The consumer has the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires within 14 days from the date of conclusion of the contract. To exercise the right of withdrawal, the consumer must inform the company 2TM d.o.o., Dunajska cesta 106, 1000 Ljubljana (tel. +386 59043716, e-mail: lj@2tm.si) of his decision to withdraw from this contract by an unequivocal statement (e.g. by letter sent by post or e-mail). For this purpose, the consumer may optionally use the attached form for withdrawal from a distance contract. In order for the withdrawal period to be observed, it is sufficient that the notification regarding the exercise of the consumer’s right to withdraw from the contract is sent before the expiry of the withdrawal period from this contract.

Effects of withdrawal from the contract

If the consumer withdraws from this contract, the company shall reimburse him without undue delay and in any case no later than 14 days from the date of receipt of the notification of withdrawal from this contract all payments received for the services not performed using the same means of payment as was used for the initial transaction, unless expressly agreed otherwise; in no case shall the consumer bear any costs as a result of this reimbursement.

If the performance of the services begins within the withdrawal period, the consumer must pay the company an amount that is proportional to the services performed up to the moment when the company notified the company of the withdrawal from the contract, in relation to the entire scope of the contract.

Form for exercising the right to withdraw from the contract

Request for withdrawal from the contractСкачать

Company information:

2TM d.o.o.
Dunajska cesta 106,
1000 Ljubljana,
Slovenia

Tax number SI: 86534084
Registration number: 6790798000
VAT registered: Yes (SI86534084)
Company establishment: 26.2.2015 г
Court register entry: District Court in Ljubljana
Registration number: 2015/8701

Telephone: +386 59 043 716
E-mail: lj@2tm.si

Terms of use are valid from 15.3.2025 onwards.